We commit to operate under the mortgage industry's "Best Business Practices." These guidelines go far beyond any legal or regulatory requirements in our effort to continue to build on the high level of trust we have earned from our consumers the company was established in 1988. Borrowers are encouraged to look for adherence to these principles as important selection criteria when searching for any mortgage company.

Residential Finance Network Commits to:

• Absolute privacy in all transactions. We do not sell or give any information
  about any borrowers to any outside organization for any reason except to approve your mortgage loan.
• Disclosing accurate information in all of our solicitations and advertising.
• Explaining financing program options until you understand them thoroughly.
• Informing you, in writing, of program interest rate and point options.
• Explaining all documents of the loan application.
• Explaining all associated costs of the loan application.
• Explaining the disbursement of all funds at closings.
• Explaining the loan process, from application to closing;
• Charging only those fees which are disclosed or re-disclosed on the good faith estimate of closing costs.
• Charging rates and fees that do not vary based on race, color, religion, natural origin, gender, marital status, age, receipt of income from public assistance programs, or good faith exercise of rights under consumer finance laws;
• Communicating with you throughout the loan process in a timely manner;
• Committing to be your financing resource before, during and after your transaction.

We take these practices extremely seriously. If you ever feel that anyone at Residential Finance Network is not adhering to the guidelines above (or if any part of this web site is misleading or incomplete in any way), we encourage you to e-mail our president, Michael Licamele, directly at MWL@RFNC.com or call his office at (800) 728-3867 Extension 100. We are serious about customer satisfaction.